WL Food | 24-Hour Fastest Food Delivery service in Nepal | Kathmandu & Jhapa

Privacy Policy

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Privacy Policy

This Privacy Policy and its Addendum(s) (“Policy”) describes how WL, its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “WL”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of WL’s mobile applications and websites (respectively “Apps” and “Websites”), as well as products, features, and other services globally, operated by WL (collectively, “Services”).

This Policy applies to our customers, passengers, agents, vendors, suppliers, partners (such as driver and merchant partners), contractors and service providers (collectively “you”, “your” or “yours”).
“Personal Data” is any information that can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank, and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle, and insurance information, employment information and financial information.


We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession. If you have or are a party to multiple relationships with us (for example if you use our Services across our various business verticals, or if you are both a driver-partner/delivery partner as well as a passenger on our transport vertical or a customer on our other business verticals), we will link your Personal Data collected across your various capacities to facilitate your use of our Services and for the purposes described below.

You provide your Personal Data to us

We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:

  1. Complete a user profile or registration forms (such as your name, contact information and other identification information where needed
  2. Provide information to assess your eligibility to provide services as a WL driver partner or delivery partner (such as your driver’s license information, vehicle information and background check results (as legally permissible));
  3. Interact with our social media pages (such as your social media account ID, profile photo and any other publicly available data);
  4.  Participate in contests or events organized by us (such as the pictures, audio files, or videos you may submit, which may include images of yourself);
  5. Verify your identity through various means (such as social media logins, submission of selfie images or independently verified payment card information);
  6. Fill up demographic information in surveys (such as your age, gender, and other information you may volunteer such as your marital status, occupation, and income information);
  7. Agree to take a ride with in-vehicle audio and/or video recording features


User account deletion policy



We allow user to delete their account


  1. Login to WL Food appliction

  2. Go to settings

  3. Go to edit profile

  4. You can have a option to delete account in edit profile page.